Non Voice Call Center Agent

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Health Insurance

HMO (Health & Wellness)

Job summary

Caldwell Communications Consultancy Philippines is hiring for an on-site data entry and writing role in Mandaluyong. The position involves non-voice, back-end support tasks performed through chat and email within a BPO setting.

Responsibilities include maintaining data entry quality, online coordination with customers, and reviewing documents for deficiencies to ensure accuracy and compliance with standard procedures.

Qualifications

• No prior experience required; open to high school graduates.
• Comfort with data entry and writing tasks in a BPO setting.
• Ability to communicate via chat and email.

Responsibilities

• Maintain data entry accuracy by following established procedures.
• Interact with customers online via web chat and email to provide information.
• Review documents for deficiencies and resolve discrepancies per procedures.

Skills

Data entry

Written communication

Chat support

Education

High School Diploma

Job description

Caldwell Communications Consultancy Philippines

On‑site – Mandaluyong | No Exp Required | High/Senior High School

Full‑time

Job Description

This is a non‑voice data‑entry & writing type of customer service or back‑end support job done through chat and e‑mail in a BPO (call centre) setting.

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web‑based chat program or via e‑mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Government Mandated Benefits

• Health Insurance, HMO (Health & Wellness)

Professional Development

• Job Training
• Family Medical Leave, Sick Leave, Vacation Leave