NOC Support Technician

SecureOps Inc.; Philippines; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Vacation and sick leave 15 days

HMO coverage for dependents

Rice Allowance

Medical Cash Allowance

Laundry Allowance

Job summary

SecureOps Inc. is seeking a NOC Support Technician to join a 24/7 team in the Philippines. You will monitor, analyze, and troubleshoot network issues, providing first-level support for LAN and carrier networks while escalating complex problems appropriately.

The role emphasizes strong English communication, CCNA-level networking knowledge, and familiarity with ServiceNow/Jira for ticketing. Night shift rotation is included as part of the schedule.

Qualifications

• Strong English communication skills (oral and written).
• Cisco CCNA or equivalent networking knowledge.
• Knowledge of CompTIA A+, Microsoft MCP or Linux skills is desirable.
• Previous Network Security Experience/Knowledge is an asset.

Responsibilities

• Handle the prompt resolution of all escalations and urgent requests from clients in a 24/7 environment.
• Provide first level network support and front-line customer support for LAN and Carrier Network issues.
• Troubleshoot network connectivity issues across a wide range of devices (routers, switches, and other communication devices).
• Monitor the operational support systems to proactively identify service-impacting events.
• Escalate problems to the appropriate teams within the company or external vendors as required to achieve resolution.
• Utilize network diagrams to support effective troubleshooting. Keep current on industry products and technologies available for communications (e.g. Internet services, protocols and networking equipment).
• Utilize ServiceNow and/or Jira to log all requests and activities.
• Produce and update process and support documentation.

Skills

Strong English communication

Cisco CCNA knowledge

Networking knowledge

Problem solving

Linux / MCP / A+ knowledge (desirable)

Tools

ServiceNow

Jira

Job description

NOC Support Technician

Overview:

Working as a member of a 24/7 support team, the NOC Support Technician will be responsible for monitoring, analyzing, troubleshooting and escalating network related issues. The ideal candidate will have a solid understanding of LAN/WAN networking, problem-solving abilities, and possess strong English oral and written communication skills.

Responsibilities and Duties:

• Handle the prompt resolution of all escalations and urgent requests from clients in a 24/7 environment.
• Provide first level network support and front-line customer support for LAN and Carrier Network issues.
• Troubleshoot network connectivity issues across a wide range of devices (routers, switches, and other communication devices).
• Monitor the operational support systems to proactively identify service-impacting events.
• Escalate problems to the appropriate teams within the company or external vendors as required to achieve resolution.
• Utilize network diagrams to support effective troubleshooting.
  Keep current on industry products and technologies available for communications (e.g. Internet services, protocols and networking equipment).
• Utilize ServiceNow and/or Jira to log all requests and activities.
• Produce and update process and support documentation.

Requirements and Experience:

• Strong English Communication skills (oral and written)
• Cisco CCNA or equivalent network and routing knowledge
• Knowledge of CompTIA A+, Microsoft MCP or Linux skills is desirable
• Previous Network Security Experience/Knowledge is an asset

Please note that as a member of our 24/7 support team, the NOC Support Technician role involves shift rotation, including night shifts.

Benefits:

• Vacation and sick leave time: 15 days vacation leave / 15 days sick leave
• HMO coverage for up to three of your dependants
• Rice Allowance
• Medical Cash Allowance
• Laundry Allowance