Core Network Engineer

WeSupport Incorporated; Makati; On-site; PHP 424,000 - 670,000; Full time

Job summary

WeSupport Incorporated is seeking an on-site NOC professional in Makati with 2–3 years of relevant experience. The role requires Mandarin proficiency and strong English/Filipino communication to support Mandarin-speaking customers.

You will monitor networks and services, respond to incidents, and coordinate across internal teams. The position involves documentation of incidents and escalation steps, working in shifts if needed, and ensuring service availability and performance in a fast-paced

Qualifications

• 2–3 years of NOC or similar ops experience.
• Experience with network, system, or service monitoring and incident management.
• Experience using ITSM/ticketing tools.
• Knowledge of MTTR, MTBF, and Service Availability.
• Mandarin-speaking proficiency is required.
• Proficiency in English and Filipino for internal and client communication.
• Willingness to work in a NOC/operations environment with shifting schedules.
• Strong attention to detail and ability to document incidents and resolutions.

Responsibilities

• Monitor networks, systems, and services for availability and performance.
• Monitor and respond to alerts, incidents, and service issues in a timely manner.
• Provide technical support and coordinate incident resolution with clients and internal teams.
• Communicate with Mandarin-speaking customers regarding service issues and technical concerns.
• Perform routine service, system, and network health checks and escalate as needed.
• Manage, update, and track incidents and tickets using the ticketing system.
• Work with Network, IT, Engineering, and Operations teams to resolve issues.
• Support achievement of service-level commitments including Service Availability, MTTR, MTBF.
• Participate in cross-team troubleshooting and service integration activities.
• Maintain accurate incident documentation and updates to stakeholders.

Skills

NOC experience

Monitoring & incident mgmt

Troubleshooting

Client coordination

Documentation

English & Filipino

Mandarin communication

Shift work willingness

Attention to detail

Education

Bachelor degree

Tools

Ticketing/ITSM tools

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Contract

Qualifications

• 2–3 years of relevant experience in a Network Operations Center (NOC) or similar technical operations environment. (Must Have)
• Experience in network, system, or service monitoring and incident management. (Must Have)
• Knowledge of troubleshooting and escalation procedures for network, system, and service-related issues.
• Experience using ticketing or IT service management (ITSM) tools. (Must Have)
• Familiarity with service management metrics such as MTTR, MTBF, and Service Availability. (Must Have)
• Strong coordination and communication skills when working with clients and internal technical teams.
• Mandarin-speaking proficiency is required, with the ability to communicate effectively with Mandarin-speaking customers. (Must Have)
• Proficient in English and Filipino for internal and client communication. (Must Have)
• Willingness to work in a NOC/operations environment, including shifting schedules if required. (Must Have)
• Strong attention to detail and ability to properly document incidents, troubleshooting steps, and resolutions.

Job Description

• Monitor networks, systems, and services to ensure availability, stability, and performance.
• Monitor and respond to alerts, incidents, and service issues in a timely manner.
• Provide technical support and coordinate incident resolution with clients and internal teams.
• Communicate with Mandarin-speaking customers regarding service issues, incidents, and technical concerns.
• Perform routine service, system, and network health checks and elevate issues when necessary.
• Manage, update, and track incidents, service requests, and tickets using the appropriate ticketing system.
• Work closely with Network, IT, Engineering, and Operations teams to investigate and resolve technical issues.
• Support the achievement of service-level commitments, including Service Availability, MTTR, and MTBF.
• Participate in cross-team troubleshooting, solutions delivery, and service integration activities.
• Maintain accurate documentation of incidents, troubleshooting activities, actions taken, and resolutions.
• Provide timely updates to stakeholders regarding incident status and resolution progress.
• Follow established NOC processes, escalation procedures, and service management standards.