NOC Lead - SD-WAN & Telecom Operations

Tech Mahindra; Manila; On-site; PHP 1,674,000 - 2,790,000; Full time

Job summary

Tech Mahindra in Metro Manila seeks an experienced NOC Operations Lead to oversee day-to-day network operations across Optical Transport, Ethernet/IP, SD-WAN, Voice, and infrastructure domains. You will lead the NOC team, plan resources, manage shifts, ensure SLA compliance, handle major incidents, and produce operations reviews.

The role requires ITIL proficiency, strong incident/problem management, and proven leadership.

Qualifications

• ITIL Foundation/Intermed. experience required.
• Proven incident and problem management skills.
• Demonstrated team leadership and mentoring abilities.
• Strong focus on operational reporting and metrics.
• Experience with change management processes.

Responsibilities

• Lead the NOC operations team.
• Manage resource planning and shift operations.
• Ensure SLA compliance and service delivery performance.
• Handle service escalations and major incidents.
• Prepare operational reviews and management reports.
• Coordinate customer communications and stakeholder updates.
• Drive process optimization and operational excellence.
• Manage capacity, availability and service improvements.
• Ensure compliance with procedures and standards.

Skills

ITIL Foundation/Intermediate

Incident & Problem Management

Team leadership

Operational reporting

Change Management

Tools

Juniper MX10K/ACX

Cisco Unified Communications

SIP Protocol

Network monitoring tools

Job description

Tech Mahindra in Metro Manila seeks an experienced NOC Operations Lead to oversee day-to-day network operations across Optical Transport, Ethernet/IP, SD-WAN, Voice, and infrastructure domains. You will lead the NOC team, plan resources, manage shifts, ensure SLA compliance, handle major incidents, and produce operations reviews.

The role requires ITIL proficiency, strong incident/problem management, and proven leadership.