SD-WAN NOC Lead — Drive Excellence & SLA Delivery

Tech Mahindra Limited; Manila; Sur place; PHP 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Hammerjack Pty Ltd in Manila is seeking an experienced SD-WAN Network Tech Lead to oversee day-to-day NOC operations, ensure high-quality service delivery across optical transport, Ethernet/IP, SD-WAN, Voice, and infrastructure domains.

You will lead the NOC team, manage resource planning and shifts, drive incident management and SLAs, and report on performance. A strong ITIL background and hands-on networking expertise are essential.

Qualifications

• 7–9 years in telecom/network operations.
• 5+ years managing NOC teams.
• Experience leading cross-functional teams and incident management.

Responsabilités

• Lead the NOC operations team.
• Manage resource planning and shift operations.
• Ensure SLA compliance and service delivery performance.
• Handle service escalations and major incidents.
• Prepare operational reviews and management reports.
• Coordinate customer communications and stakeholder updates.
• Drive process optimization and operational excellence.
• Manage capacity, availability, and service improvements.
• Ensure compliance with operational procedures and standards.

Connaissances

ITIL Foundation/Intermediate

Incident and Problem Management

Team leadership

Customer management

Service delivery management

Operational reporting

Change Management

Outils

Cataleya SBC

Juniper MX10K/ACX

BGP

OSPF

ISIS

MPLS

L2/L3 VPN

Network Security

SIP Protocol

Cisco Unified Communications

Voice troubleshooting

Call flow analysis

Network monitoring tools

Incident & Change management

Description du poste

Hammerjack Pty Ltd in Manila is seeking an experienced SD-WAN Network Tech Lead to oversee day-to-day NOC operations, ensure high-quality service delivery across optical transport, Ethernet/IP, SD-WAN, Voice, and infrastructure domains.

You will lead the NOC team, manage resource planning and shifts, drive incident management and SLAs, and report on performance. A strong ITIL background and hands-on networking expertise are essential.