NOC Incident Response Engineer

Globe Telecom, Inc.; Davao City; On-site; PHP 334,800 - 558,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Network Operations Center Engineer in Davao City, Philippines. This role is essential for monitoring and resolving network alarms and incidents. You will handle fault tickets, perform troubleshooting, and work with support teams to ensure network stability.

The ideal candidate has a deep understanding of networking fundamentals and hands-on experience in automation and incident management. Responsibilities include escalating incidents, updating ticket statuses, and collaborating on project activities.

Qualifications

• Deep understanding of network fundamentals, protocols, and tools.
• Hands-on experience in scripting and automation.
• Experience handling critical incidents in a high-pressure environment.

Responsibilities

• Monitors and acknowledges alarms at the Alarm Management System.
• Create fault tickets for network incidents and outages.
• Perform first-line troubleshooting of alarms, outages, network quality/performance issues.
• Update the status of all open tickets and clear them upon restoration.
• Escalate incidents for on-site support when necessary.
• Provide regular updates on the status of incidents until resolution.

Skills

Network fundamentals

Scripting and automation

Incident management

Job description

Globe Telecom, Inc. is seeking a Network Operations Center Engineer in Davao City, Philippines. This role is essential for monitoring and resolving network alarms and incidents. You will handle fault tickets, perform troubleshooting, and work with support teams to ensure network stability.

The ideal candidate has a deep understanding of networking fundamentals and hands-on experience in automation and incident management. Responsibilities include escalating incidents, updating ticket statuses, and collaborating on project activities.