Telecom Incident Management Specialist - NOC & Response

Sterling Global Call Center Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A telecommunications firm in Pasig is looking for an experienced Incident Management Support professional. The role involves monitoring and resolving network incidents, collaborating closely with various teams, and ensuring timely communication with stakeholders. Candidates should have at least 3 years of experience in the field, a solid understanding of telecom networks, and be proficient in using network monitoring tools and Microsoft Office. This full-time position requires the ability to work under pressure and manage multiple incidents efficiently.

Qualifications

• At least 3 years of experience in Incident Management within the telecommunications industry.
• Strong understanding of telecom networks (Transmission, Transport, Wireless, and IP systems).
• Experience using ticketing or case management systems.

Responsibilities

• Monitor and manage network incidents.
• Perform incident triage, escalation, and coordination.
• Provide timely updates to stakeholders.

Skills

Incident Management

Telecommunication Networks

Network Monitoring Tools

Microsoft Office

Communication Skills

Education

Bachelor's degree

Tools

SolarWinds

Nagios

Zabbix

Netcool

PRTG

Microsoft Teams

Job description

A telecommunications firm in Pasig is looking for an experienced Incident Management Support professional. The role involves monitoring and resolving network incidents, collaborating closely with various teams, and ensuring timely communication with stakeholders. Candidates should have at least 3 years of experience in the field, a solid understanding of telecom networks, and be proficient in using network monitoring tools and Microsoft Office. This full-time position requires the ability to work under pressure and manage multiple incidents efficiently.