NOC Engineer - Mandarin Speaking

PLDT GLOBAL INC.; Philippines; On-site; PHP 420,000 - 640,000; Full time

Job summary

PLDT Global Inc. is seeking a Mandarin-speaking NOC Engineer to join the Network Operations Center and monitor network and service performance.

You will respond to alerts, coordinate incident resolution with clients, and maintain documentation of incidents and resolutions. The role requires fluency in Mandarin and English, strong communication skills, and experience with monitoring tools and ITSM platforms.

Qualifications

• Bachelor's degree in Computer Engineering, CS, IT or related field.
• At least 2 years in NOC, SRE, Network Operations, or similar.
• Fluent in Mandarin and English, both written and spoken.
• Strong customer service and communication skills for technical topics.
• Experience with network/service monitoring tools (SolarWinds, ELK, Prometheus, etc).
• Experience using ticketing/ITSM tools (e.g., ServiceNow).
• Working knowledge of routers, LAN switches, firewalls, and servers.
• Basic Windows/Linux server administration knowledge.
• Strong troubleshooting and analytical skills.
• Ability to collaborate with technical teams and customers.

Responsibilities

• Monitor network, systems, and services for availability and performance.
• Respond to alerts, incidents, and service issues promptly.
• Provide technical support and coordinate incident resolution with clients.
• Communicate with Mandarin-speaking customers about issues and concerns.
• Perform routine service and health checks; escalate issues as needed.
• Manage incidents, requests, and service tickets in the ticketing system.
• Coordinate with internal Network, IT, Engineering, and Operations teams.

Skills

Mandarin fluency

English fluency

Customer service

Network monitoring

Troubleshooting

Education

Bachelor's Degree in Computer Engineering/CS/IT

Tools

SolarWinds

ELK

Prometheus

ServiceNow

AppMan

OpsMan

Job description

About the role

We are looking for a Mandarin-speaking NOC Engineer to join our Network Operations Center and support our growing portfolio of clients. In this role, you will be responsible for monitoring network and service performance, responding to alerts and incidents, performing routine service checks, and providing technical support and coordination to ensure reliable and high-quality service for our customers.

The role is day shift and will primarily support clients and stakeholders. Strong communication skills in Mandarin and English are essential, as you will regularly coordinate with Mandarin-speaking customers and internal technical teams.

Key responsibilities:

• Monitor network, systems, and services to ensure availability and performance.

• Respond to alerts, incidents, and service issues in a timely manner.

• Provide technical support and coordinate incident resolution with clients.

• Communicate with Mandarin-speaking customers regarding service issues, incidents, and technical concerns.

• Perform routine service and health checks and **escalate** issues when necessary.

• Manage and update incidents, requests, and service tickets using the appropriate ticketing system.

• Work closely with internal Network, IT, Engineering, and Operations teams to investigate and resolve technical issues.

• Help maintain service-level commitments, including Service Availability, MTTR, and MTBF.

• Participate in cross-team troubleshooting, solutions delivery, and service integration activities.

• Maintain accurate documentation of incidents, troubleshooting activities, and resolutions.

What you'll need:

• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, Electronics & Communications Engineering, or a related field.

• At least 2 years of experience in a Network Operations Center, SRE, Network Operations, Technical Support, or a similar technical role.

• Fluent in Mandarin and English, both written and spoken.

• Strong customer service and communication skills, particularly when dealing with technical concerns.

• Experience with network or service monitoring tools such as SolarWinds, AppMan, OpsMan, ELK, Prometheus, or similar platforms.

• Experience using ticketing or IT service management tools such as ServiceNow or similar platforms.

• Working knowledge of routers, LAN switches, firewalls, and servers.

• Basic knowledge of Windows/Linux server administration.

• Strong troubleshooting and analytical skills.

• Ability to work collaboratively with both technical teams and customers.

About us

PLDT Global is a team delivering telecommunications and technology solutions to customers across international markets.