Noc Lead

Magellan Communications Corporation; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

A telecommunications company in the Philippines is seeking a qualified individual to lead and oversee NOC operations. The role involves ensuring continuous service availability, managing incident responses, and driving performance analytics. The ideal candidate should have over 5 years of experience in telecommunications or NOC operations, as well as a bachelor's degree in a related field. Strong analytical, problem-solving, and leadership skills are essential for this role. Salary and benefits commensurate with experience.

Qualifications

• 5+ years of experience in telecommunications, tower operations, or NOC operations.
• Experience in performance analytics and incident management.
• Leadership or shift lead experience preferred.

Responsibilities

• Leads and oversees 24/7 Network Operations Center (NOC) activities.
• Manages end-to-end alarm monitoring and ticket governance.
• Provides operational insights to leadership and customers.

Skills

Telecommunications network understanding

Knowledge of power systems

Proficiency in monitoring tools

Advanced reporting skills

Analytical and problem-solving skills

Communication and leadership skills

Education

Bachelor’s degree in Electrical/Electronics Engineering or related field

Tools

Excel

Power BI

Job description

Duties & Responsibilities

Leads and oversees 24/7 Network Operations Center (NOC) activities to ensure continuous service availability, efficient incident response, and strict SLA compliance. Manages end-to-end alarm monitoring, ticket governance, escalation handling, and restoration coordination with internal teams and external partners. Drives performance reporting, uptime monitoring, and analytics through dashboards and trend analysis to identify risks, recurring issues, and improvement opportunities. Oversees SLA compliance and liquidated damages reconciliation by validating downtime data, resolving discrepancies, and maintaining audit-ready documentation. Provides operational insights to leadership and customers while coaching team members to maintain high performance, consistent execution, and reliable service delivery.

Education & Experience

• Bachelor’s degree in Electrical/Electronics Engineering or related field
• At least 5 years of experience in telecommunications, tower operations, or NOC operations
• Experience in performance analytics, SLA governance, and incident management
• Leadership or shift lead experience preferred
• Background in uptime reporting and LD reconciliation is an advantage

Skills & Knowledge

• Strong understanding of telecommunications network and tower operations
• Knowledge of power systems (genset, rectifier, batteries, ATS, mains)
• Proficiency in monitoring and ticketing tools
• Advanced reporting skills (Excel; Power BI preferred)
• Strong analytical and problem-solving skills
• Excellent communication, leadership, and stakeholder management abilities