NOC Analyst (BGC, Taguig - Onsite)

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Job summary

A BPO company in the Philippines is seeking a proactive individual for a role focused on monitoring and supporting systems and applications. The ideal candidate will have strong communication skills and experience in a technical support environment. Responsibilities include detecting issues, updating incident logs, and assisting international clients. This full-time position is based in Taguig with shifting schedules and two rest days per week.

Qualifications

• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment.
• Strong attention to detail with the ability to quickly identify issues.
• Willingness to work onsite in BGC, Taguig.

Responsibilities

• Monitor websites, applications, and systems using software-based tools.
• Detect, assess, and respond to incidents, alerts, or performance issues.
• Log and update incidents through ticketing systems.

Skills

Software monitoring experience

Proficiency in monitoring tools

Attention to detail

Excellent English communication

Education

Bachelor's degree

Tools

Ticketing systems

Job description

On-site - Taguig Full-time 1-3 Yrs Exp Bachelor

Job Description

Insurance Health & Wellness

HMO

About the Company:

• We are a business process outsourcing (BPO) company specializing in customer service, back-office support, and technical solutions. Our network of service centers spans Malaysia, Hong Kong, Taipei, Kaohsiung, with a technology hub in San Francisco.

Qualifications:

• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
• Proficient in monitoring tools and ticketing systems
• Strong attention to detail with the ability to quickly identify issues
• Excellent English communication skills for interacting with international clients
• Willingness to work onsite in BGC, Taguig
• Work Schedule: Shifting schedules with two rest days per week

Responsibilities:

• Monitor websites, applications, and systems using software-based tools
• Detect, assess, and respond to incidents, alerts, or performance issues
• Perform initial troubleshooting and elevate cases when necessary
• Log and update incidents through ticketing systems
• Coordinate with internal teams to ensure smooth operations
• Follow maintenance schedules and assist in system updates
• Support global clients while adhering to international standards