Onsite NOC Assistant: Real-Time Alert Triage Analyst

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Job summary

We Search @ Searchers & Staffers Corp. in Taguig is hiring a NOC (Network Operations Center) / Network Monitoring Assistant to monitor websites, apps, and systems using specialized tools for international clients; the focus is on application monitoring rather than hardware.

The role requires a Bachelor's degree in IT or Computer Science, hands-on experience with monitoring and ticketing systems, and strong English communication. You must be onsite in BGC, Taguig and ready for shifting schedules.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
• Skilled in using monitoring tools and ticketing systems
• Strong attention to detail and ability to quickly detect issues
• Comfortable communicating in English, as the role involves working with international clients
• Willing to work onsite in BGC, Taguig
• Open to shifting schedules

Responsibilities

• Monitor websites, applications, and systems using software-based tools
• Detect, assess, and respond to incidents, alerts, or performance issues
• Perform initial troubleshooting and elevate cases when necessary
• Log and update incidents through ticketing systems
• Coordinate with internal teams to maintain smooth operations
• Follow maintenance schedules and assist in system updates
• Support global clients while adhering to international standards

Job description

We Search @ Searchers & Staffers Corp. in Taguig is hiring a NOC (Network Operations Center) / Network Monitoring Assistant to monitor websites, apps, and systems using specialized tools for international clients; the focus is on application monitoring rather than hardware.

The role requires a Bachelor's degree in IT or Computer Science, hands-on experience with monitoring and ticketing systems, and strong English communication. You must be onsite in BGC, Taguig and ready for shifting schedules.