Night-Shift Voice CSR — Onsite Quezon City

Metacom Careers; Philippines; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

HMO Coverage for Employee

13th & 14th Month Pay

Night differential

Job summary

Metacom Careers in Quezon City is hiring a Customer Service Representative for an on-site, entry-level position. The role focuses on delivering excellent customer support while upholding performance standards.

Ideal candidates are college graduates or those with at least two years of college, ready to work night shifts and weekends. Strong communication and MS Office skills are expected. Training and development are provided.

Qualifications

• College graduate with or without experience.
• Completed at least 2 years in college; 6 months customer service experience may be considered.
• Willing to work night shift, including weekends and holidays.
• Willing to work onsite in Bridgetown, Quezon City.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.

Responsibilities

• Handle customer inquiries through voice calls.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Follow company procedures and quality standards.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Verbal Communication

Customer Service

Adaptability

Education

College degree

Tools

MS Office

Job description

Metacom Careers in Quezon City is hiring a Customer Service Representative for an on-site, entry-level position. The role focuses on delivering excellent customer support while upholding performance standards.

Ideal candidates are college graduates or those with at least two years of college, ready to work night shifts and weekends. Strong communication and MS Office skills are expected. Training and development are provided.