Night-Shift Verifications Specialist (Hybrid, FCRA)

Cisive India Pvt. Ltd.; Philippines; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Cisive India Pvt. Ltd. is hiring a Verifications Specialist to support daily lead closure, adjudicate cases per client specifications and FCRA guidelines, and maintain high quality in reporting.

The role emphasizes accuracy, confidentiality, and collaboration with multiple partners in a hybrid, night-shift setting in Quezon City. Fresh graduates are welcome; 2–3 years in a similar role is a strong advantage, with solid MS Word/Excel skills and strong English communication.

Qualifications

• Fresh graduates are welcome to apply.
• 2–3 years experience in a similar role is advantageous.
• Graduate of any 2-year or 4-year course preferred.
• Excellent computer skills in MS Word, Excel and Internet.
• Strong English communication skills, both written and verbal.
• Time management and the ability to multi-task at pace.
• Excellent attention to detail and accountability.
• Ability to partner effectively with business teams and stakeholders.
• Receptive to coaching and feedback for self-development.

Responsibilities

• Review and release leads to clients using FCRA knowledge and client matrices.
• Ensure lead reporting is accurate with clear, error-free notes.
• Participate in the dispute process as needed based on approval levels.
• Note missing requirements in internal case notes when documents are missing.
• Ensure processes meet applicable federal guidelines and requirements.
• Review vendor and support team work for accuracy.
• Maintain confidentiality and reliable attendance per policies.
• Address inventory levels daily through coordination with leadership.

Skills

MS Word

MS Excel

Internet

English communication

Time management

Multi-tasking

Attention to detail

Collaboration

Education

2-year or 4-year degree

Job description

Cisive India Pvt. Ltd. is hiring a Verifications Specialist to support daily lead closure, adjudicate cases per client specifications and FCRA guidelines, and maintain high quality in reporting.

The role emphasizes accuracy, confidentiality, and collaboration with multiple partners in a hybrid, night-shift setting in Quezon City. Fresh graduates are welcome; 2–3 years in a similar role is a strong advantage, with solid MS Word/Excel skills and strong English communication.