Night-Shift Scheduling Coordinator - Insurance Audit Support

Emapta; Tocmo; Presencial; PHP 280.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Night differential

HMO coverage

Office in Baguio

Weekends off

Salary advance

Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Government benefits

Annual leave 20 days

Engagement activities

Mentorship

Career growth

Diverse environment

Descripción de la vacante

Emapta Philippines is seeking a Scheduling Coordinator to support Accelevant Premium Audit LLC in delivering precise, client-focused audits and scheduling with US-based partners. The role is on-site at Pilando Magsaysay, Baguio, with a night shift and weekends off.

The team offers opportunities for mentorship, growth, and exposure to global clients. Ideal candidates have 3–5 years in customer service, excellent English communication, and the ability to follow SOPs and guidelines.

Formación

• 3 to 5 years of proven experience in customer service, call center operations, or a related client support role.
• Excellent verbal and written communication skills, with clear and confident English proficiency.
• Strong ability to follow company policies, SOPs, scripts, guidelines, and quality standards.
• Strong interpersonal skills, with patience, empathy, active listening, and adaptability.

Responsabilidades

• Conduct outbound calls to remind clients to submit audit forms and address questions about the audit process.
• Handle inbound calls from clients seeking information about audits and related procedures.
• Resolve inquiries, complaints, and service requests via phone and email professionally.
• Apply problem-solving and conflict resolution techniques to de-escalate issues with empathy.
• Document all client interactions accurately in the inventory system.
• Update client contact information and follow up to facilitate audit completion.

Conocimientos

Customer service

Call center

English proficiency

SOP adherence

Descripción del empleo

Emapta Philippines is seeking a Scheduling Coordinator to support Accelevant Premium Audit LLC in delivering precise, client-focused audits and scheduling with US-based partners. The role is on-site at Pilando Magsaysay, Baguio, with a night shift and weekends off.

The team offers opportunities for mentorship, growth, and exposure to global clients. Ideal candidates have 3–5 years in customer service, excellent English communication, and the ability to follow SOPs and guidelines.