Hybrid Insurance Coordinator – Risk & Compliance Lead

Emapta; Tocmo; Hybrid; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Night differential pay

Fixed weekends off

Hybrid work arrangement

HMO coverage with free dependent upon

Salary Advance Program

Upskilling through Emapta Academy

Office gym access

Lifestyle perks

Employee referral incentives

20 annual leaves

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta Philippines invites you to join as Insurance Coordinator, a hybrid full-time role based in Baguio. You will manage insurance renewals, vendor coordination, compliance auditing, and records maintenance for a US property management client.

The ideal candidate has 1–2 years in customer service, strong English, and proficiency with Google Workspace. Night shifts with weekends off are offered, along with growth through Emapta Academy and competitive benefits.

Qualifications

• At least 1-2 years of experience as a Customer Service Representative
• Excellent written and verbal English communication skills
• Strong proficiency in Google Workspace and web-based tools
• Experience in compliance auditing and records management
• Strong stakeholder management and cross-functional collaboration skills
• Strong analytical thinking, problem-solving, and decision-making abilities
• Excellent organizational, multitasking, and time management skills with strong attention to detail
• Ability to work independently and collaboratively in a team environment
• Willingness and commitment to work night shifts, with flexibility to accommodate operational scheduling requirements

Responsibilities

• Oversee the renewal, remarketing, and bidding processes for association clients.
• Obtain renewal proposals from incumbent agents and alternative bids from non-incumbent agents to ensure all prospective insurance carriers are approached.
• Evaluate insurance options, recommend appropriate coverage, and ensure client policies remain current.
• Maintain detailed records of policies, endorsements, binders, certificates of insurance, invoices, payment confirmations, renewal decisions, and broker correspondence.
• Apply consistent naming conventions and document retention standards to all insurance records.
• Prepare detailed insurance summaries and bid specifications or requests for proposals (RFPs).
• Inform clients of existing coverage amounts, limits, and deductibles.
• Compare insurance bids accurately using consistent coverage criteria.
• Present renewal proposals, advice, and recommendations to boards of directors and managers.
• Establish and maintain renewal calendars with internal milestones for exposure data, loss runs, appraisal updates, bid solicitation, board reviews, binding instructions, and final policy delivery.

Skills

Customer service experience

English communication

Stakeholder management

Analytical thinking

Time management

Team collaboration

Independent work

Problem solving

Tools

Google Workspace

Job description

Emapta Philippines invites you to join as Insurance Coordinator, a hybrid full-time role based in Baguio. You will manage insurance renewals, vendor coordination, compliance auditing, and records maintenance for a US property management client.

The ideal candidate has 1–2 years in customer service, strong English, and proficiency with Google Workspace. Night shifts with weekends off are offered, along with growth through Emapta Academy and competitive benefits.