Onsite Night-Shift Sales Support Specialist – Voice

Moneris Solutions; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on Day 1

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Sales Support Specialist with Voice to review and verify merchant applications, perform data entry, and support customers via calls. This onsite role is night shift aligned with US business hours and requires strong English communication and CRM familiarity.

You will handle documentation, improve processing efficiency, and meet productivity targets while using our proprietary software and Microsoft Office tools.

Qualifications

• Minimum 2–3 years experience in a BPO or customer service environment.
• Excellent verbal and written English communication.
• Strong customer service and problem-solving skills.
• Ability to manage multiple inquiries while maintaining accuracy.
• Basic computer proficiency and familiarity with CRM systems.
• Willingness to work night shifts aligned with US business hours.
• Willingness to work onsite or in a hybrid setup.

Responsibilities

• Review and verify applications for completeness and accuracy.
• Perform data entry while keeping deficiency rate low (target ≤5%).
• Contact merchants to obtain missing information and documents.
• Handle inbound and outbound calls to answer inquiries.
• Meet daily, weekly, and monthly productivity and quality targets.
• Learn and navigate proprietary software and internal tools.
• Keep records updated and comply with company policies.

Skills

Data entry

Customer service

English communication

Multitasking

Time management

Tools

Excel

Word

PowerPoint

Job description

MicroSourcing is hiring a Sales Support Specialist with Voice to review and verify merchant applications, perform data entry, and support customers via calls. This onsite role is night shift aligned with US business hours and requires strong English communication and CRM familiarity.

You will handle documentation, improve processing efficiency, and meet productivity targets while using our proprietary software and Microsoft Office tools.