Hybrid Patient Services Scheduler - Streamline Appointments

Outsourced Global Staff; Cebu City; Hybrid; PHP 2,261,000 - 3,769,000; Full time

Job summary

Outsourced Global Staff’s client, a dermatology and plastic surgery practice, seeks a Patient Services Representative to provide centralized scheduling support across locations.

This hybrid role requires handling scheduling, patient coordination, and insurance-related tasks. Hours total 40 per week with potential transition to remote after 10–12 months, aligned to US business hours. Strong English and HIPAA compliance are essential.

Qualifications

• 2+ years in a fast-paced, English-speaking call center or supporting US healthcare practices.
• Familiarity with US insurance types is a plus.
• Excellent spoken and written English with professional communication.

Responsibilities

• Schedule medical, surgical, and cosmetic appointments per provider protocols.
• Coordinate patient records in the EHR and confirm demographics.
• Answer questions about schedules, billing, and referrals.
• Maintain reminder systems and manage recall programs.
• Escalate complex scheduling or insurance issues and work with teams.

Skills

English communication

Phone etiquette

HIPAA awareness

Problem solving

Team coordination

Education

Experience in US healthcare support

Job description

Outsourced Global Staff’s client, a dermatology and plastic surgery practice, seeks a Patient Services Representative to provide centralized scheduling support across locations.

This hybrid role requires handling scheduling, patient coordination, and insurance-related tasks. Hours total 40 per week with potential transition to remote after 10–12 months, aligned to US business hours. Strong English and HIPAA compliance are essential.