Night-Shift Legal Intake & Client Services Specialist

MicroSourcing International; Philippines; Híbrido; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Descripción de la vacante

MicroSourcing is seeking a Legal Intake & Client Services Specialist to be the first point of contact for clients, conduct initial intake conversations, and prepare call summaries for attorney review. This role blends client service with basic legal knowledge in a hybrid, night-shift environment in Eastwood, Quezon City.

You will document interactions in the CRM, route urgent matters, maintain organized client records, and support attorneys and staff with professional communications.

Formación

• Previous experience in legal intake, legal assistance, reception, customer service, or call center environments.
• Foundational understanding of legal terminology and processes.
• Excellent verbal and written communication skills.
• Strong active listening, interpersonal, and client service skills.
• Ability to assess inquiries and escalate matters appropriately.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and CRM or case management systems.
• Ability to manage multiple inquiries while maintaining accuracy, professionalism, and responsiveness.

Responsabilidades

• Serve as the first point of contact for clients via inbound calls and website inquiries.
• Conduct initial intake conversations to gather relevant information about clients and matters.
• Use basic legal terminology to identify the nature of inquiries and provide general information.
• Prepare accurate call summaries and client intake synopses for attorney review.
• Document client interactions and follow-up requirements in the CRM/case management system.
• Handle communications with clients, opposing counsel, and external contacts professionally.
• Assess inquiries and route or escalate based on urgency to the appropriate attorney.
• Maintain organized client records and follow intake procedures and service standards.
• Handle confidential client information with discretion and professionalism.
• Provide general administrative and client communication support as needed.

Conocimientos

Excellent verbal and written comms

Active listening

Strong organizational skills

Assess inquiries & escalate

Client service orientation

Interpersonal skills

Multitasking

Herramientas

Microsoft Office

CRM / case management systems

Descripción del empleo

MicroSourcing is seeking a Legal Intake & Client Services Specialist to be the first point of contact for clients, conduct initial intake conversations, and prepare call summaries for attorney review. This role blends client service with basic legal knowledge in a hybrid, night-shift environment in Eastwood, Quezon City.

You will document interactions in the CRM, route urgent matters, maintain organized client records, and support attorneys and staff with professional communications.