Hybrid Legal Intake & Client Services Pro

MicroSourcing International; Quezon City; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing is hiring a Legal Intake & Client Services Specialist in Eastwood, Libis, Quezon City for a hybrid night shift. You will be the first point of contact for clients, gather information, and provide general information about legal matters without giving legal advice.

You will prepare call summaries, document interactions in the CRM, and route inquiries to attorneys. The role requires strong communication, organization, and confidentiality, with opportunities for growth and included

Qualifications

• Previous experience in legal intake, legal assistance, reception, customer service, or call center environments.
• Foundational understanding of legal terminology and processes.
• Excellent verbal and written communication skills.
• Strong active listening, interpersonal, and client service skills.
• Ability to assess inquiries, prioritize requests, and escalate matters appropriately.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and CRM or case management systems.
• Ability to manage multiple inquiries while maintaining accuracy, professionalism, and responsiveness.

Responsibilities

• Serve as the first point of contact for prospective and existing clients through inbound phone calls and website inquiries.
• Conduct initial intake conversations to gather relevant information about prospective clients and their legal matters.
• Use foundational legal knowledge and terminology to understand inquiries, identify the nature of potential cases, and provide general information without providing legal advice.
• Prepare accurate and detailed call summaries and client intake synopses for attorney review.
• Document client interactions, case information, and follow-up requirements accurately in the firm's CRM or case management system.
• Handle communications from current clients, opposing counsel, real estate professionals, and other external contacts professionally.
• Assess inquiries and route or escalated calls to the appropriate attorney or internal team member based on the nature and urgency of the matter.
• Maintain organized client records and follow established intake procedures and service standards.
• Handle sensitive client and case information with professionalism, discretion, and confidentiality.
• Provide general administrative and client communication support as needed.

Skills

Legal intake

Customer service

Reception experience

Call center experience

CRM usage

Tools

Microsoft Office

CRM systems

Case management systems

Job description

MicroSourcing is hiring a Legal Intake & Client Services Specialist in Eastwood, Libis, Quezon City for a hybrid night shift. You will be the first point of contact for clients, gather information, and provide general information about legal matters without giving legal advice.

You will prepare call summaries, document interactions in the CRM, and route inquiries to attorneys. The role requires strong communication, organization, and confidentiality, with opportunities for growth and included