Night-Shift IT Engineer: BPO & VoIP Telephony Expert

Asiacruit; Makati; On-site; PHP 446,000 - 670,000; Full time

Job summary

Asiacruit is seeking an experienced IT Support Engineer to join our BPO/contact center IT team in a night‑shift onsite role in Makati. You will provide hands‑on support across Microsoft environments, VoIP/telephony, and network operations, ensuring smooth day‑to‑day contact center IT services.

The role requires 3+ years in IT support within a high‑volume environment and strong troubleshooting skills, with the ability to work independently and remotely when needed.

Qualifications

• 3+ years of hands-on IT support or IT engineering experience.
• Strong hands-on IT experience in BPO/contact center environments is required.
• Experience supporting agents, workstations, and business-critical IT systems.

Responsibilities

• Provide hands-on IT support for users and contact center operations.
• Configure, maintain, and troubleshoot Microsoft environments, including Windows and Microsoft 365/Office 365, Active Directory, and policy settings.
• Support, configure, maintain, and troubleshoot VoIP, telephony, dialer, softphone, and other contact center calling systems.
• Diagnose and resolve complex technical issues independently across hardware, software, operating systems, workstations, networks and connectivity.
• Configure and maintain desktops, laptops, workstations, peripherals and IT equipment.
• Troubleshoot LAN, Wi‑Fi, internet and other network connectivity issues.
• Manage and troubleshoot user accounts, system access and permissions.
• Troubleshoot call connectivity, audio, headset, agent login and other telephony issues.
• Monitor and respond to technical issues that affect contact center operations.
• Use ticketing or ITSM systems to track, document and resolve issues; provide remote support when required.
• Identify root causes and take ownership through resolution; escalate complex issues as needed.
• Maintain basic technical documentation and IT asset records.
• Support other IT operational requirements and projects as needed.

Skills

IT troubleshooting

BPO IT support

Windows environments

VoIP/telephony

Active Directory / M365

Tools

Windows OS

Microsoft 365/Office 365

Active Directory

Group Policy

VoIP systems

Dialer systems

CRM integration

Job description

Asiacruit is seeking an experienced IT Support Engineer to join our BPO/contact center IT team in a night‑shift onsite role in Makati. You will provide hands‑on support across Microsoft environments, VoIP/telephony, and network operations, ensuring smooth day‑to‑day contact center IT services.

The role requires 3+ years in IT support within a high‑volume environment and strong troubleshooting skills, with the ability to work independently and remotely when needed.