IT Support Engineer – BPO/Contact Center & VoIP

Asiacruit BPO, Inc.; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Asiacruit BPO, Inc. in Makati is seeking an experienced IT Support Engineer to provide hands-on technical support for a fast-paced BPO/contact center. You will troubleshoot Microsoft environments, VoIP systems, and network issues while supporting day-to-day IT operations onsite.

You’ll work nights and handle critical incidents, owning problems through to resolution. Strong problem-solving, English communication, and the ability to work independently are essential for success in this role.

Qualifications

• At least 3 years of hands-on IT support / IT engineering experience.
• Strong hands-on IT experience in a BPO, contact center, or similar high-volume operational environment is required.
• Experience supporting agents, workstations, contact center operations, and business-critical IT systems.
• Hands-on experience configuring and troubleshooting Microsoft environments is required.
• Hands-on experience supporting and troubleshooting VoIP, telephony, dialer, softphone, or contact center calling systems is required.

Responsibilities

• Provide hands-on IT support for users and contact center operations.
• Configure, maintain, and troubleshoot Microsoft environments, including Windows, Microsoft 365, Active Directory, system settings, access, and policies.
• Support, configure, maintain, and troubleshoot VoIP, telephony, dialer, softphone, and other contact center calling systems.
• Diagnose and resolve complex technical issues independently across hardware, software, OS, networks, and connectivity.
• Troubleshoot LAN, Wi-Fi, internet, and other network connectivity issues.
• Manage and troubleshoot user accounts, system access, and permissions.
• Troubleshoot call connectivity, audio, headset, agent login, and other telephony-related issues.
• Use ticketing or ITSM systems to track, document, and resolve technical issues.
• Provide remote technical support when required.
• Identify root causes and take ownership of issues through resolution.

Skills

IT support

Troubleshooting

English communication

Independent work

Tools

VoIP systems

Microsoft 365

Active Directory

Group Policy

ITSM tools

Remote support tools

Job description

Asiacruit BPO, Inc. in Makati is seeking an experienced IT Support Engineer to provide hands-on technical support for a fast-paced BPO/contact center. You will troubleshoot Microsoft environments, VoIP systems, and network issues while supporting day-to-day IT operations onsite.

You’ll work nights and handle critical incidents, owning problems through to resolution. Strong problem-solving, English communication, and the ability to work independently are essential for success in this role.