Healthcare Helpdesk Specialist - Night Shift (Onsite)

UST; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

UST is seeking an Associate Customer Service professional to address inquiries about insurance benefits, claims, and provider contracts. The role emphasizes strong communication, problem-solving, and data handling to ensure customer satisfaction and efficient operations.

The position requires at least 1 year of relevant experience, NBI clearance, and a readiness to work night shifts on-site in Taguig. Candidates should be adept at using databases and multiple systems to manage information

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Minimum of 1 year in an automated customer service environment, or equivalent.
• Must have NBI clearance.
• Skills: Strong oral, written, and interpersonal communication abilities.
• Proficiency in using computer systems and databases for data entry and retrieval.

Responsibilities

• Respond to customer inquiries via telephone and written correspondence about insurance benefits, claims, and provider contracts.
• Analyze customer issues and deliver effective solutions promptly and professionally.
• Retrieve and document customer information accurately within the database.
• Maintain detailed documentation of inquiry outcomes for tracking and analysis.
• Build and sustain positive relationships with customers while collaborating with internal teams.

Skills

Oral communication

Written communication

Interpersonal skills

Problem solving

Analytical skills

Data entry

Multi-tasking

Customer service

Team coordination

Education

High school diploma or equivalent

Tools

Databases

Job description

UST is seeking an Associate Customer Service professional to address inquiries about insurance benefits, claims, and provider contracts. The role emphasizes strong communication, problem-solving, and data handling to ensure customer satisfaction and efficient operations.

The position requires at least 1 year of relevant experience, NBI clearance, and a readiness to work night shifts on-site in Taguig. Candidates should be adept at using databases and multiple systems to manage information