Healthcare CSR – Night Shift Onsite

Risewave Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare consulting firm in Taguig is seeking dedicated Customer Service Representatives (CSR) to manage customer inquiries and provide excellent service. Responsibilities include handling calls, chats, and emails, ensuring customer satisfaction, and documentation. Ideal candidates are open to High School or College Graduates and are proficient in English. Night shift and onsite work are required.

Qualifications

• Open to High School Graduates with 1-2 years BPO experience or College Graduates.
• Prior experience in a healthcare account or BPO/call center is an advantage.
• Must be willing to work Night Shift and Onsite.

Responsibilities

• Answer incoming calls, chats, or emails from customers professionally.
• Handle inbound and outbound calls regarding healthcare benefits and services.
• Document customer interactions accurately in the system.

Skills

Strong English communication skills

Ability to handle sensitive healthcare information

Professional and courteous demeanor

Education

High School Diploma or College Degree

Job description

A healthcare consulting firm in Taguig is seeking dedicated Customer Service Representatives (CSR) to manage customer inquiries and provide excellent service. Responsibilities include handling calls, chats, and emails, ensuring customer satisfaction, and documentation. Ideal candidates are open to High School or College Graduates and are proficient in English. Night shift and onsite work are required.