Night-Shift Global Product Support Specialist

EviSmart; Taguig; Hybrid; PHP 502,000 - 837,000; Full time

Job summary

EviSmart is seeking a Product Support Specialist to assist dental labs and dentists worldwide with software issues and troubleshooting. This on-site, full-time night-shift role supports customers by understanding product usage, resolving problems, and providing clear updates throughout incidents.

You will collaborate with Technical Support and Engineering to handle complex issues, identify recurring problems, and improve support resources for a global client base.

Qualifications

• Experience in software product support or SaaS customer support.
• Ability to troubleshoot software issues.
• Strong written and verbal English communication.
• Familiarity with ticketing systems.
• Ability to explain technical problems in simple terms.
• Proactive mindset and willingness to learn complex software products.

Responsibilities

• Assist customers with software issues, questions, and troubleshooting.
• Understand how our products work and how customers use them.
• Find temporary workarounds when an immediate fix isn't available.
• Manage support tickets and follow through until issues are resolved.
• Work with Technical Support and Engineering teams on more complex issues.
• Provide clear and timely updates to customers during incidents.
• Identify recurring problems and help prevent them from happening again.
• Help improve our support processes and knowledge resources.

Skills

Software support experience

Problem-solving

English communication

Ticketing systems

Troubleshooting

Job description

EviSmart is seeking a Product Support Specialist to assist dental labs and dentists worldwide with software issues and troubleshooting. This on-site, full-time night-shift role supports customers by understanding product usage, resolving problems, and providing clear updates throughout incidents.

You will collaborate with Technical Support and Engineering to handle complex issues, identify recurring problems, and improve support resources for a global client base.