Dental Tech Support Specialist — Night Shift (Onsite)

ECLARO; Metro Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

ECLARO in Philippines is seeking an experienced Customer Experience Specialist to provide technical and customer support to U.S.-based dental practices using advanced dental scanning hardware and software. The role requires a strong healthcare background, advanced troubleshooting, and multi-channel support.

The position is onsite in the Philippines with a night shift schedule, project-based employment. This is ideal for candidates with clinical/dental foundations and proven remote support skills

Qualifications

• 5+ years in specialized BPO, Healthcare Virtual Assistance, healthcare technical support, or related roles.
• Strong clinical or dental foundation, including experience with dental clinics, medical devices, or patient treatment workflows.
• Advanced technical troubleshooting skills involving hardware, software, and device-related issues.
• Proven experience providing multi-channel support through phone, chat, and email.
• Bachelor's degree or college undergraduate with relevant professional experience.
• Willingness to work onsite in BGC or Commonwealth, QC, on a night shift schedule and under a project-based employment arrangement.

Responsibilities

• Provide technical support to U.S.-based dental practices through phone, live chat, and email.
• Troubleshoot hardware, software, device configuration, connectivity, and digital dental workflow issues.
• Guide dental professionals through technical solutions with clear and effective communication.
• Manage multiple customer interactions while maintaining speed, accuracy, and service quality.
• Document technical issues, resolutions, and customer interactions.
• Escalate complex cases and collaborate with technical, operations, and product teams.

Skills

Healthcare tech support

Multi-channel support

Technical troubleshooting

English communication

Education

Bachelor's degree or college undergraduate with relevant professional experience

Job description

ECLARO in Philippines is seeking an experienced Customer Experience Specialist to provide technical and customer support to U.S.-based dental practices using advanced dental scanning hardware and software. The role requires a strong healthcare background, advanced troubleshooting, and multi-channel support.

The position is onsite in the Philippines with a night shift schedule, project-based employment. This is ideal for candidates with clinical/dental foundations and proven remote support skills