Customer Experience Specialist

ECLARO; Metro Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

ECLARO in Philippines is seeking an experienced Customer Experience Specialist to provide technical and customer support to U.S.-based dental practices using advanced dental scanning hardware and software. The role requires a strong healthcare background, advanced troubleshooting, and multi-channel support.

The position is onsite in the Philippines with a night shift schedule, project-based employment. This is ideal for candidates with clinical/dental foundations and proven remote support skills

Qualifications

• 5+ years in specialized BPO, Healthcare Virtual Assistance, healthcare technical support, or related roles.
• Strong clinical or dental foundation, including experience with dental clinics, medical devices, or patient treatment workflows.
• Advanced technical troubleshooting skills involving hardware, software, and device-related issues.
• Proven experience providing multi-channel support through phone, chat, and email.
• Bachelor's degree or college undergraduate with relevant professional experience.
• Willingness to work onsite in BGC or Commonwealth, QC, on a night shift schedule and under a project-based employment arrangement.

Responsibilities

• Provide technical support to U.S.-based dental practices through phone, live chat, and email.
• Troubleshoot hardware, software, device configuration, connectivity, and digital dental workflow issues.
• Guide dental professionals through technical solutions with clear and effective communication.
• Manage multiple customer interactions while maintaining speed, accuracy, and service quality.
• Document technical issues, resolutions, and customer interactions.
• Escalate complex cases and collaborate with technical, operations, and product teams.

Skills

Healthcare tech support

Multi-channel support

Technical troubleshooting

English communication

Education

Bachelor's degree or college undergraduate with relevant professional experience

Job description

Healthcare & Dental Technology | Technical Support

Night Shift

Onsite

Project-Based

Work Location: BGC, Taguig or Commonwealth, Quezon City Work Schedule: Night Shift Work Arrangement: Onsite Employment Type: Project-Based | Local Employment Only (Philippines)

About the Role

We are seeking an experienced Customer Experience Specialist to provide technical and customer support to U.S.-based dental practices using advanced dental scanning hardware and software.

The ideal candidate has a strong background in healthcare or dental operations, advanced technical troubleshooting, and multi-channel customer support.

Key Responsibilities

• Provide technical support to U.S.-based dental practices through phone, live chat, and email.
• Troubleshoot hardware, software, device configuration, connectivity, and digital dental workflow issues.
• Guide dental professionals through technical solutions with clear and effective communication.
• Manage multiple customer interactions while maintaining speed, accuracy, and service quality.
• Document technical issues, resolutions, and customer interactions.
• Escalate complex cases and collaborate with technical, operations, and product teams.

Required Qualifications

• 5+ years of experience in specialized BPO, Healthcare Virtual Assistance, healthcare technical support, or related roles.
• Strong clinical or dental foundation, including experience with dental clinics, medical devices, or patient treatment workflows.
• Advanced technical troubleshooting skills involving hardware, software, and device-related issues.
• Proven experience providing multi-channel support through phone, chat, and email.
• Excellent written and verbal English communication skills, analytical abilities, and customer service orientation.
• Bachelor's degree or college undergraduate with relevant professional experience.
• Willingness to work onsite in BGC or Commonwealth, QC, on a night shift schedule and under a project-based employment arrangement.

Preferred Qualifications

• Experience with dental scanning technologies, including 3Shape, intraoral scanners, or CAD/CAM software.
• Knowledge of device setup, connectivity, and basic network troubleshooting.

Why Join Us?

Be part of a specialized support team at the intersection of healthcare, technology, and customer experience. Apply your technical expertise and clinical knowledge while supporting dental professionals and helping ensure seamless patient care.

Important: This is a project-based opportunity open to candidates seeking local employment in the Philippines only.