IT Support Specialist

EviSmart™; Taguig; On-site; PHP 335,000 - 603,000; Full time

Job summary

EviSmart in Taguig is seeking an IT Support Engineer to keep day-to-day operations running smoothly onsite during the night shift. You’ll handle user accounts, passwords, devices and connectivity to ensure a productive workplace.

You’ll troubleshoot laptops, desktops, printers, Wi‑Fi and shared office equipment, escalate complex issues when needed, and maintain proactive checks to prevent repeat problems. Strong English communication and ownership are essential.

Qualifications

• Communicates well in English
• Is comfortable working the night shift
• Has a good foundation in IT support and troubleshooting
• Can follow a problem through instead of immediately passing it to somebody else
• Pays attention to what's happening around them
• Doesn't need to be continuously told what to check or what to do next
• Learns quickly when they encounter something unfamiliar
• Notices repetitive problems and asks why they keep happening
• Takes care of things before they become somebody else’s problem

Responsibilities

• Support employees with the everyday technology they need to do their jobs
• Creating and resetting user accounts and passwords
• Troubleshooting laptops, desktops and peripherals
• Helping with software and access issues
• Supporting printers and other shared office equipment
• Troubleshooting basic Wi-Fi and connectivity problems
• Setting up equipment for new employees
• Checking workstations and equipment before they’s needed
• Keeping track of IT equipment, supplies and recurring issues
• Performing routine checks instead of waiting for users to discover problems
• Escalating more complex infrastructure or network problems when necessary— with useful information about what you've already checked

Skills

English communication

Night shift

IT support

Troubleshooting

Ownership

Proactive monitoring

Attention to detail

Learning quickly

Problem ownership

Job description

BGC, Taguig • Full-time • Full Onsite • Night Shift

• 300 people. Two hubs: Vancouver HQ and Manila operations.
• 145% year-over-year SaaS growth - the market is responding.
• 28 countries. One platform. The dental industry's Autopilot.
• An in-house AI model research and development team building proprietary intelligence.

How We Work •

We ship before we're 100% certain. We write things down because we have two offices and memory is lossy. We debate loudly and move without resentment. We treat the customer's real problem as more important than an elegant internal process. If you've spent time waiting for permission to try something obvious - you'll notice the difference here immediately.

As the IT Support Engineer, you don't wait for someone to tell you something is broken. Your role is to help keep our day-to-day operations running smoothly.

Yes, you'll handle the things you'd expect from IT Support: user access, password resets, workstations, software, printers, connectivity, peripherals and everyday technical issues.

But we're not looking for someone who spends the entire shift waiting for a ticket or Teams message to arrive.

What you'll actually be doing

You’ll support employees with the everyday technology they need to do their jobs.

That includes things like:

• Creating and resetting user accounts and passwords
• Troubleshooting laptops, desktops and peripherals
• Helping with software and access issues
• Supporting printers and other shared office equipment
• Troubleshooting basic Wi-Fi and connectivity problems
• Setting up equipment for new employees
• Checking workstations and equipment before they’s needed
• Keeping track of IT equipment, supplies and recurring issues
• Performing routine checks instead of waiting for users to discover problems
• Escalating more complex infrastructure or network problems when necessary— with useful information about what you've already checked

You’ll primarily be supporting our night-shift operations, so you need to be comfortable working nights and communicating clearly with employees who need assistance.

What we're looking for

You don't need to be the most senior Network Engineer in the room. You don't need an impressive collection of certifications. And we don't expect you to know how to solve every technical problem on Day 1.

We can teach technical processes. What we're much more interested in is how you work.

• Communicates well in English
• Is comfortable working the night shift
• Has a good foundation in IT support and troubleshooting
• Can follow a problem through instead of immediately passing it to somebody else
• Pays attention to what's happening around them
• Doesn't need to be continuously told what to check or what to do next
• Learns quickly when they encounter something unfamiliar
• Notices repetitive problems and asks why they keep happening
• Takes care of things before they become somebody else’s problem

When everything is working, and there are no tickets, no messages and nobody currently needs your help, your job isn’t to sit and wait for something to break.

Look around.

Are the workstations ready?

Are there devices that have been behaving strangely?

Are printers working?

Are there recurring issues from the previous shifts that nobody has permanently addressed?

Is there equipment that needs attention?

Are there simple checks or tasks we keep doing manually that could be done better?

Find something useful to improve.

You may start with relatively simple IT Support responsibilities, but we want someone who can eventually look at the environment and independently recognize: "This could become a problem. I should deal with it now."

Before you apply, ask yourself:

When work is quiet, do I naturally look for what else needs attention—or do I wait for someone to give me something to do?

When the same problem keeps happening, do I simply fix it again—or do I start wondering why it keeps happening?

When I notice something isn’t right, do I take ownership—even if nobody specifically assigned it to me?

If that sounds like how you already work, we’d like to meet you.

Additional Information

Work setup: FULL ONSITE, Monday to Friday

Location: One World Place, BGC, Taguig City

Employment Type: Full-time + Permanent

Get to know us more

• EviSmart
• Autopilot for Lab Operations
• EviSmart on Instagram