Night-Shift Email & Chat Support Specialist — Billing

Select VoiceCom; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Select VoiceCom, Cebu City, is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You'll address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs in an on-site, team-driven environment with night shifts and clear opportunities for career growth.

Qualifications

• At least 1 year of email or chat support experience.
• Strong written communication for concise interactions.

Responsibilities

• Handle inbound/outbound subscription calls via chat and email.
• Address billing concerns and resolve disputes.
• Maintain performance against SOPs and KPIs.

Skills

Email/chat support

Written communication

Job description

Select VoiceCom, Cebu City, is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You'll address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs in an on-site, team-driven environment with night shifts and clear opportunities for career growth.