Night-Shift Email & Chat Support - Billing

Select VoiceCom; Cebu City; On-site; PHP 167,000 - 234,000; Full time

Job summary

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.

Qualifications

• At least 1 year email or chat support experience.

Responsibilities

• Handle inbound and outbound subscription calls via chat and email.
• Address billing concerns and resolve disputes.
• Maintain performance against SOPs and KPIs.

Skills

Email support

Chat support

Written communication

Job description

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions. You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.