Call Center MIS Data Lead (Night Shift, Onsite)

Recruitify_HR; Quezon City; On-site; PHP 379,000 - 402,000; Full time

Job summary

Recruitify_HR is seeking an MIS Executive to join our on-site team in Bridgetowne QC. You will collect, analyze, and present data to support call center operations, performance tracking, and process improvements.

The role requires at least 2 years in MIS or data analysis within a BPO environment, strong Excel skills, and familiarity with BI tools. Night shifts and on-site work at Exxa Tower Bridgetowne QC are part of the package.

Qualifications

• 2+ years MIS/data analysis experience in a call center or BPO environment.
• Advanced Excel skills including formulas, pivot tables and macros.
• Experience with SQL, Power BI, Tableau or similar data tools is a plus.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
• Generate real-time and historical reports to support operations, quality and workforce management teams.
• Collaborate with operations to analyze trends and suggest improvements in productivity and efficiency.
• Automate repetitive reporting processes using Excel VBA, macros, or BI tools.
• Coordinate with IT and WFM teams for data integration and system enhancements.
• Maintain dashboards and data visualizations using Excel, Power BI, or Tableau.

Skills

Analytical skills

Communication skills

Attention to detail

Independent work

Tools

Excel

SQL

Power BI

Tableau

Job description

Recruitify_HR is seeking an MIS Executive to join our on-site team in Bridgetowne QC. You will collect, analyze, and present data to support call center operations, performance tracking, and process improvements.

The role requires at least 2 years in MIS or data analysis within a BPO environment, strong Excel skills, and familiarity with BI tools. Night shifts and on-site work at Exxa Tower Bridgetowne QC are part of the package.