Night Shift CX Specialist - Customer Support & Upsell

Nezda Technologies, Inc.; Lapu-Lapu; On-site; PHP 223,000 - 357,000; Full time

Job summary

Nezda Technologies, Inc. is hiring a Customer Experience (CX) Representative to provide outstanding service in a full onsite night-shift role in the Philippines. The position requires strong communication and problem-solving skills to support customers across our telco offerings.

The ideal candidate is a high school graduate with at least 6 months of BPO experience. Experience with Telco or Comcast accounts is a plus, and non-voice international experience may also be considered.

Qualifications

• High school diploma or equivalent.
• At least 6 months cumulative BPO experience.
• Experience in Telco or Comcast accounts is an advantage.
• For technical roles, international non-voice experience may be considered.

Responsibilities

• Provide excellent customer service and support.
• Handle customer inquiries, requests, and concerns.
• Assist customers while performing soft selling/upselling of products and services, including phone products and subscriptions.

Education

High School Diploma / Senior High School Graduate

Job description

Nezda Technologies, Inc. is hiring a Customer Experience (CX) Representative to provide outstanding service in a full onsite night-shift role in the Philippines. The position requires strong communication and problem-solving skills to support customers across our telco offerings.

The ideal candidate is a high school graduate with at least 6 months of BPO experience. Experience with Telco or Comcast accounts is a plus, and non-voice international experience may also be considered.