Insurance & Benefits Support - Night Shift (Contract)

UST; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Night shift

Onsite at McKinley

2 months contract

Job summary

UST is seeking a customer service associate to deliver exceptional support on insurance benefits, provider contracts, eligibility, and claims. The role emphasizes strong communication, problem-solving, and analytical skills to ensure customer satisfaction and smooth operations.

Responsibilities include handling inquiries by phone and email, documenting interactions, and coordinating with internal teams. Night shift and onsite work at McKinley are preferred, with a 2-month contract option.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of experience in an automated customer service environment.
• Must have NBI clearance.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via telephone and written correspondence with accurate information about insurance benefits, claims, and provider contracts.
• Analyze customer issues and deliver effective solutions promptly and professionally.
• Retrieve and document customer information, activities, and changes accurately in the database.
• Maintain detailed documentation of inquiry outcomes for proper tracking and analysis.
• Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently.
• Research and analyze data to address operational challenges and resolve customer service issues.
• Manage follow-up communications via calls or emails to ensure satisfaction and resolution.
• Adapt to non-standard procedures using automated systems while maintaining accuracy and compliance.
• Understand and respond to needs and expectations of both internal and external customers.
• Resolve password/account access issues when needed.

Skills

Communication

Problem solving

Analytical thinking

Data entry

Multitasking

Customer focus

Team coordination

Education

High school diploma

Job description

UST is seeking a customer service associate to deliver exceptional support on insurance benefits, provider contracts, eligibility, and claims. The role emphasizes strong communication, problem-solving, and analytical skills to ensure customer satisfaction and smooth operations.

Responsibilities include handling inquiries by phone and email, documenting interactions, and coordinating with internal teams. Night shift and onsite work at McKinley are preferred, with a 2-month contract option.