On-Site Customer Service Specialist — Growth & Perks

MicroSourcing; Cagayan de Oro; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Cagayan De Oro City, Misamis Oriental, Philippines is hiring a Customer Service Representative for an on-site role. You will respond to inquiries via email, SMS, and calls, provide product and policy information, and resolve issues while maintaining accurate records.

This position welcomes at least 1 year in customer service, requires strong English communication, and offers healthcare from day one, PTO with cash conversion, group life insurance, and performance bonuses.

Qualifications

• At least 1 year of experience in customer service.
• Strong verbal and written communication in English.
• Knowledge of Zoom and basic computer literacy (preferred).
• Ability to report onsite as needed.
• Capable of sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, responsive, and confident.
• Proactive and able to respond promptly.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and calls.
• Provide accurate information about products, services, and policies.
• Address and resolve inquiries or escalate when necessary.
• Maintain up-to-date records of customer interactions and transactions.
• Collaborate with the team to ensure high-quality service delivery.
• Manage schedules, calendars, and appointments for internal teams.
• Organize and maintain reports, records, and documents.
• Support coordination by handling administrative logistics.
• Assist with basic project-management tasks and event planning.

Skills

Customer service

English proficiency

Verbal & written communication

Zoom knowledge

Computer literacy

Willing to work onsite

Education

Open to college undergraduates and senior high school students

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Cagayan De Oro City

Work setup & shift: Onsite

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

As a Customer Service/Business Admin, You Will

Customer Service

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or escalate them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.
  
  

Business Administration

• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning, and other business-related needs.
• Demonstrate commitment to completing tasks on time, accurately, and to a high standard
  
  

What You Need

Non-negotiables

• At least a year of experience within the customer service industry
• Strong verbal and written communication skills in English
• Preferred but not required: Knowledge of Zoom and basic computer literacy
• Ability to report onsite as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, and able to respond promptly
• Strong organisational and decision-making abilities
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply