Hybrid Night-Shift Tech Support Analyst | Growth & Perks

MicroSourcing; Manila; Hybrid; PHP 390,600 - 580,320; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Manila area (Eastwood, Quezon City) is seeking a Technical Support Analyst for a hybrid, night-shift role. You’ll be the first contact for clients across multiple products, log and track issues, and guide cases through full lifecycle in Salesforce.

Join a diverse, performance-driven team with above-market compensation, healthcare from day one, and opportunities for learning and career growth.

Responsibilities

• Support clients across multiple products.
• Initial point of contact for customer support issues.
• Handle support cases through the full life cycle.
• Log and track issues in Salesforce.
• Triage incoming support cases.
• Address intricate customer support issues.
• Handle client configurations and related changes.

Job description

MicroSourcing in the Manila area (Eastwood, Quezon City) is seeking a Technical Support Analyst for a hybrid, night-shift role. You’ll be the first contact for clients across multiple products, log and track issues, and guide cases through full lifecycle in Salesforce.

Join a diverse, performance-driven team with above-market compensation, healthcare from day one, and opportunities for learning and career growth.