Night-Shift Customer Service Specialist (Remote)

Skywalk Malaysia Sdn. Bhd.; Metro Manila; Remote; PHP 420,000 - 660,000; Full time

Job summary

Skywalk Malaysia Sdn. Bhd. is seeking a Logistics Coordinator to manage order processing, inventory control, and shipment tracking. The role requires coordinating with warehouses, trucking partners, and internal teams to ensure on-time delivery and accurate documentation.

The successful candidate will maintain detailed records, prepare reports on fulfillment performance, and assist in resolving any delivery or invoicing issues while maintaining strong customer communications.

Qualifications

• Processing customer orders with accuracy and timely updates.
• Managing inventory levels and real-time availability checks.
• Coordinating shipments, trucking, and warehousing activities.
• Maintaining order-related records and preparing packing lists and bills of lading.
• Tracking delivery status and resolving discrepancies promptly.
• Communicating with customers and internal teams to ensure satisfaction.

Responsibilities

• Order Processing & Inventory Management: Review and process customer orders, ensuring accuracy in product details, quantities, delivery timelines, and shipping addresses.
• Logistics Coordination & Shipment Tracking: Coordinate pickup schedules, vehicle arrangements, and loading plans with trucking companies and warehouse teams; monitor outbound shipments and provide status updates.
• Data Management & Reporting: Maintain accurate records of orders, shipment tracking, and exception handling; prepare periodic reports on fulfillment and delivery performance.
• Cross-Functional Coordination & Customer Communication: Serve as a link between customers, warehouses, trucking, and internal teams; respond to inquiries and provide proactive updates.
• Accounts Receivable Support: Assist AR team with invoice follow-ups and adjustments; coordinate to resolve invoice discrepancies.
• Customer Satisfaction & Continuous Improvement: Participate in feedback initiatives and identify opportunities to improve operations and service quality.

Skills

Order processing

Inventory management

Logistics coordination

Data reporting

Cross-functional coordination

Customer communication

Accounts receivable support

Problem solving

Job description

• Schedule: Monday through Friday

• Working Hours: 8:30 AM – 5:0 PM Eastern Time (ET)

• Daily Hours: 8 working hours plus a 30-minute unpaid lunch break

• Availability Requirement: Candidates must be able to consistently work during US business hours.

Key Responsibilities

• 1. Order Processing & Inventory Management

  • Review and process customer orders, ensuring accuracy in product details, quantities, delivery timelines, and shipping addresses.

  • Check real-time inventory availability through Lark and coordinate with Inventory Planning Specialists as needed.

  • Proactively communicate inventory constraints to customers, Project Managers, Sales Teams, and other relevant stakeholders.

  • Prepare and maintain order‑related documentation, including Sales Orders (SO), Packing Lists (PL), and Bills of Lading (BOL).

  • Coordinate shipment bookings with logistics partners.

• 2. Logistics Coordination & Shipment Tracking

  • Coordinate pickup schedules, vehicle arrangements, and loading plans with trucking companies and warehouse teams.

  • Monitor outbound shipments and provide timely status updates to relevant stakeholders.

  • Track deliveries and help ensure shipments arrive at the designated location on schedule.

  • Follow up after delivery to verify product condition and order accuracy.

  • Investigate and coordinate the resolution of delivery discrepancies, including cargo damage, shortages, and customer complaints.

  • Maintain clear records of exceptions, corrective actions, and resolutions.

• 3. Data Management & Reporting

  • Maintain accurate and detailed records of orders, shipment tracking, and exception handling to ensure traceability.

  • Prepare periodic reports on order fulfillment, delivery performance, and service efficiency.

  • Identify recurring issues and recommend improvements to order processing and logistics workflows.

• 4. Cross-Functional Coordination & Customer Communication

  • Serve as a key communication link between customers, warehouses, trucking companies, and internal teams.

  • Respond to customer inquiries and provide proactive updates on order status, shipment progress, and delivery issues.

  • Coordinate across departments to resolve operational issues and ensure timely follow-up.

• 5. Accounts Receivable Support

  • Assist the Accounts Receivable team with invoice follow-ups and necessary adjustments.

  • Coordinate with relevant teams to resolve invoice discrepancies and support timely payment processing.

• 6. Customer Satisfaction & Continuous Improvement

  • Participate in customer feedback initiatives and service quality improvement efforts.

  • Identify opportunities to improve operational efficiency, communication, and customer satisfaction.

Additional Information

As the position evolves, additional Key Performance Indicators (KPIs) may be introduced, and responsibilities may expand based on business needs.