Night-Shift Customer Service Coordinator

QIMA; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO (Medical insurance) for employee &

15 days paid leave

Team-building activities

Free coffee

Game room

Performance-based salary adjustments

Employee recognition awards

Social Awareness and Community

Involvement Activities

Job summary

QIMA Philippines is seeking a Customer Service Coordinator to maintain strong client relations and manage inquiries during the night shift. The role reports to the Customer Service Supervisor and emphasizes timely quotations, order processing, and effective use of our online platform.

The candidate will leverage data analytics to monitor KPIs and ensure accurate client reports, with a focus on handling sensitive payment reminders and delivering excellent service to clients across our platform.

Qualifications

• University degree in Business or related field.
• Experience handling difficult clients is preferred.
• Fresh graduates open to trainable individuals.
• Excellent command of English (spoken and written).

Responsibilities

• Maintain good relations with clients and respond to messages.
• Provide quotations and process orders.
• Assist clients in using the online platform and encourage feature adoption.
• Monitor performance metrics and prepare KPI reports with timely submissions.

Skills

Client communication

Dispute resolution

English proficiency

Data analytics

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

QIMA Philippines is seeking a Customer Service Coordinator to maintain strong client relations and manage inquiries during the night shift. The role reports to the Customer Service Supervisor and emphasizes timely quotations, order processing, and effective use of our online platform.

The candidate will leverage data analytics to monitor KPIs and ensure accurate client reports, with a focus on handling sensitive payment reminders and delivering excellent service to clients across our platform.