Customer Service Coordinator

QIMA; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO (Medical insurance) for employee &

15 days paid leave

Team-building activities

Free coffee

Game room

Performance-based salary adjustments

Employee recognition awards

Social Awareness and Community

Involvement Activities

Job summary

QIMA Philippines is seeking a Customer Service Coordinator to maintain strong client relations and manage inquiries during the night shift. The role reports to the Customer Service Supervisor and emphasizes timely quotations, order processing, and effective use of our online platform.

The candidate will leverage data analytics to monitor KPIs and ensure accurate client reports, with a focus on handling sensitive payment reminders and delivering excellent service to clients across our platform.

Qualifications

• University degree in Business or related field.
• Experience handling difficult clients is preferred.
• Fresh graduates open to trainable individuals.
• Excellent command of English (spoken and written).

Responsibilities

• Maintain good relations with clients and respond to messages.
• Provide quotations and process orders.
• Assist clients in using the online platform and encourage feature adoption.
• Monitor performance metrics and prepare KPI reports with timely submissions.

Skills

Client communication

Dispute resolution

English proficiency

Data analytics

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

Job Description:

Company Description

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

The QIMA Story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Service Supervisor and will follow a night shift schedule.

Key Responsibilities Include

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions
• Utilize strong data analytics skills to monitor performance metrics, create and analyze KPI reports, and ensure accurate and timely submission of all internal or external client reports.

Qualifications

• A university degree graduate of Business or any related course
• Preferably someone who has experience and someone who can handle difficult clients
• Open to fresh graduates who are highly trainable
• Good command of English

PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES

• HMO (Medical insurance) 100% for Employee and 100% for first dependent;
• 15 days paid leave;
• Team-building activities
• Free coffee
• Game room
• Performance-based salary adjustments
• Employee recognition awards
• Social Awareness and Community
• Involvement Activities

So, READY TO BECOME A QIMATE? JOIN US!

Craft the future – Start your journey at QIMA to REVEAL your potential!

Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

QIMA recognizes and recruits all its talents.