Night-Shift Customer Care Specialist First Contact Support

Accenture Infrastructure and Capital Projects, LLC; San Nicolas; On-site; PHP 200,000 - 360,000; Full time

Job summary

Accenture is seeking a customer service professional to handle inbound queries, resolve issues, and drive first-time resolutions while delivering value for money. The role requires graveyard shift availability and readiness to return on-site when recalled as part of a global support operation.

This position supports Accenture's reputation as a leader in media services. Candidates may be graduates or college undergraduates with relevant experience.

Qualifications

• Graduate of any course; college undergraduates with relevant work experience is open to apply
• Must be willing to work on a graveyard shift
• Willing to go back on-site once recalled

Responsibilities

• Provide brilliant customer service in response to a wide range of inbound customer queries
• Achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
• Achieve challenging individual, team, and contact center targets

Education

Graduate of any course; college undergraduates with relevant work experience is open to apply

Job description

Accenture is seeking a customer service professional to handle inbound queries, resolve issues, and drive first-time resolutions while delivering value for money. The role requires graveyard shift availability and readiness to return on-site when recalled as part of a global support operation.

This position supports Accenture's reputation as a leader in media services. Candidates may be graduates or college undergraduates with relevant experience.