Shift-Based Customer Care Specialist

Accenture Infrastructure and Capital Projects, LLC; Muntinlupa; On-site; PHP 234,000 - 301,000; Full time

Job summary

Accenture is seeking a Customer Service Representative to support General Voice accounts from Ayala Alabang. You will handle customer inquiries and work to resolve issues promptly while upholding call quality standards.

The role is open to college graduates or those with an associate degree or one year of college, with at least 1 year of BPO experience. You must be amenable to rotating shifts and holiday coverage as needed.

Qualifications

• Open to college graduates or associate degree graduates OR 1 year college completed.
• At least 1 year BPO experience.
• Willing to work in Ayala, Alabang.
• Amenable to shifting schedules and holidays if needed.

Responsibilities

• Provide customer service support for General Voice accounts and resolve issues in a timely manner.
• Maintain call quality and meet service level requirements.

Skills

BPO experience

Schedule flexibility

Education

College/Associate degree or 1 year college

Job description

Accenture is seeking a Customer Service Representative to support General Voice accounts from Ayala Alabang. You will handle customer inquiries and work to resolve issues promptly while upholding call quality standards.

The role is open to college graduates or those with an associate degree or one year of college, with at least 1 year of BPO experience. You must be amenable to rotating shifts and holiday coverage as needed.