Inbound Sales & Support Associate — US Night Shift

Accenture; Hinoba-an; On-site; PHP 240,000 - 300,000; Full time

Job summary

Accenture is seeking an Inbound Sales Representative Associate to join our HR Contact Center within the Next Generation Customer Operations. You will handle customer and vendor queries, resolve escalations, and close faults within SLA.

The role requires 60-70% calls with the rest split between emails and chats, night shifts aligned to IST, and prior customer or employee support experience is a plus. Graduation is required.

Qualifications

• Customer support experience is advantageous.
• Ability to resolve queries and escalations with customer focus.
• Night shift availability may be required; US region support emphasis.

Responsibilities

• Handle customer, employee, and vendor queries with professional service levels.
• Resolve escalations and complaints within defined SLA.
• Record, diagnose, and resolve incidents and service requests; ensure smooth interactions across calls, emails, and chats.

Skills

Customer support

Education

Any Graduation

Job description

Accenture is seeking an Inbound Sales Representative Associate to join our HR Contact Center within the Next Generation Customer Operations. You will handle customer and vendor queries, resolve escalations, and close faults within SLA.

The role requires 60-70% calls with the rest split between emails and chats, night shifts aligned to IST, and prior customer or employee support experience is a plus. Graduation is required.