Customer Service & Operations Advisor

Accenture; Hinoba-an; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture is seeking a Customer Service Agent for its Engagement Centre. The role involves handling complaints, processing orders and returns, and assisting customers across multiple channels.

You will support inquiries via inbound/outbound calls and website registrations while coordinating with trade and marketing teams. Ideal candidates have 1–3 years of customer service experience, can handle pressure, and possess any graduation.

Qualifications

• Inbound and outbound customer service experience.
• Experience working under pressure.
• Any Graduation required.

Responsibilities

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Will track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements.
• Support and help on Process documentation.
• Comply with the assigned schedule to cover the hours of operation.
• Comply with the account KPIs.
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services.

Skills

Inbound outbound CS experience

Handling pressure

Education

Any Graduation

Job description

Accenture is seeking a Customer Service Agent for its Engagement Centre. The role involves handling complaints, processing orders and returns, and assisting customers across multiple channels.

You will support inquiries via inbound/outbound calls and website registrations while coordinating with trade and marketing teams. Ideal candidates have 1–3 years of customer service experience, can handle pressure, and possess any graduation.