Night-Shift Customer Care Specialist

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO after 1 month

Life insurance

In-house massage

Referral bonus

Career development

SIL (Service incentive leave)

Annual raise

Family-friendly environment

Team outings

Coffee & chocolate

Cebu IT Park office

Terms apply

Job summary

Select VoiceCom, an American and Australian-owned company, seeks a night-shift customer support agent in Cebu City. The role involves handling calls and emails, recording all interactions, and ensuring customer satisfaction with professional communication.

The ideal candidate has at least 6 months BPO experience, excellent English (neutral or American accent), and strong customer service and administrative abilities. Onsite work and weekend flexibility are required.

Qualifications

• Must have excellent English communication, written and verbal.
• Minimum 6 months experience in BPO or call center.
• Willing to work full-time night shift and onsite.
• Strong customer service and administrative skills; accurate typing.
• High school graduate with good communication skills.

Responsibilities

• Receives calls, emails, and other forms of communications from customers.
• Accurately records all interactions, purchases, remarks, and complaints from customers.
• Ensures customer satisfaction and provides professional customer support.
• Maintains a consistently optimistic, sympathetic, and professional attitude toward customers.
• Provides excellent customer care and employs influential sales strategies.
• Performs other duties of a similar nature or level.

Skills

Clear speaking voice

BPO experience

English communication

American accent

Customer service

Administrative skills

Energetic personality

Night shift

Onsite work

Flexible schedule

Education

High school diploma

Job description

Select VoiceCom, an American and Australian-owned company, seeks a night-shift customer support agent in Cebu City. The role involves handling calls and emails, recording all interactions, and ensuring customer satisfaction with professional communication.

The ideal candidate has at least 6 months BPO experience, excellent English (neutral or American accent), and strong customer service and administrative abilities. Onsite work and weekend flexibility are required.