Night-Shift Customer Support & Retention Specialist

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Medical/Dental HMO

Life insurance

Free weekly massage

Referral bonus

Career development

Team outings

Coffee and snacks

Cebu IT Park office

Job summary

Select VoiceCom in Cebu IT Park is seeking a dedicated customer service professional to support US/ANZ subscriptions during the night shift. The role focuses on answering inquiries, handling billing issues, and retaining subscribers with a proactive approach.

Candidates should have at least 6 months CS/retention experience, strong English, and the ability to multitask under KPIs. On-site work, ASAP start, weekend availability required.

Qualifications

• At least 6 months combined customer service and retention/sales experience.
• Subscription service experience is a plus.
• Flexible for customer service and retention calls.
• English proficiency close to native level.
• Must multitask and meet KPIs.
• Strong professional ethics and team player.

Responsibilities

• Answer customer inquiries regarding subscriptions (no selling).
• Attend to billing concerns and resolve billing disputes.
• Retain subscriptions and reduce churn.
• Maintain high-quality service aligned with SOPs.

Skills

Customer service

Retention calls

English proficiency

Multitasking

Team player

Ethics

Night shift readiness

ASAP start

Job description

Select VoiceCom in Cebu IT Park is seeking a dedicated customer service professional to support US/ANZ subscriptions during the night shift. The role focuses on answering inquiries, handling billing issues, and retaining subscribers with a proactive approach.

Candidates should have at least 6 months CS/retention experience, strong English, and the ability to multitask under KPIs. On-site work, ASAP start, weekend availability required.