Night-Shift Customer Care Expert — Onsite Ortigas

Acquire Intelligence; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties

Internal promotions opportunities

Meaningful work with talented teams

Job summary

Acquire Intelligence, a global outsourcer, is hiring a Customer Care Representative in Ortigas, Pasig. The role combines customer communication, appointment coordination, and administrative support. You will respond to inquiries, schedule appointments, and maintain service records, ensuring timely and accurate handling.

The position is full-time, onsite, night shift. Ideal candidates have 1–2 years in similar roles, strong English, and experience with CRM systems.

Qualifications

• 1–2 years in customer service or appointment scheduling.
• Strong written and verbal English communication.
• Experience using CRM systems.
• Detail-oriented with ability to manage multiple cases.
• Willing to work onsite in Ortigas, Pasig at night shift.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Coordinate appointments and update service records.
• Collaborate with internal teams to resolve issues and meet SLAs.
• Maintain accurate customer documentation and case statuses.
• Uphold high-quality, professional customer interactions.

Skills

Customer service

Appointment scheduling

Communication skills

CRM systems

Multitasking

Detail oriented

Night shift readiness

Tools

Salesforce

Job description

Acquire Intelligence, a global outsourcer, is hiring a Customer Care Representative in Ortigas, Pasig. The role combines customer communication, appointment coordination, and administrative support. You will respond to inquiries, schedule appointments, and maintain service records, ensuring timely and accurate handling.

The position is full-time, onsite, night shift. Ideal candidates have 1–2 years in similar roles, strong English, and experience with CRM systems.