Night-Shift CSR: Logistics & Client Care Specialist

JOULESTOWATTS CONSULTING CORP.; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO upon regularization

Night shift with flexible scheduling

Job summary

JOULESTOWATTS CONSULTING CORP. is seeking a Customer Service Representative in Taguig (Upper McKinley) to handle inquiries via calls, chats, and emails. The role requires a customer-first mindset, strong communication, and multitasking abilities.

Night shift with flexible scheduling is offered, with HMO upon regularization. Office-based position in Upper McKinley, Taguig, serving US time zones with a one-day hiring process.

Qualifications

• Minimum 1 year CSR/Client Service Representative experience (BPO experience preferred) with a customer-first mindset, strong communication and coordination skills
• At least High School or College Level
• Proficient in computer operating systems and Office software
• English proficiency is preferred
• Strong multitasking, prioritization, and time management skills
• Willing to work in Upper McKinley, Taguig, on night shift and shifting/flexible schedules

Responsibilities

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escape to appropriate team for unresolved issues
• Maintain records of customer interactions, process customer accounts, and file documents.

Skills

Communication Skills

Problem Solving

Empathy

Active Listening

Time Management

Customer Relationship Management

Conflict Resolution

Multitasking

Adaptability

Product Knowledge

Education

High School or College Level

Job description

JOULESTOWATTS CONSULTING CORP. is seeking a Customer Service Representative in Taguig (Upper McKinley) to handle inquiries via calls, chats, and emails. The role requires a customer-first mindset, strong communication, and multitasking abilities.

Night shift with flexible scheduling is offered, with HMO upon regularization. Office-based position in Upper McKinley, Taguig, serving US time zones with a one-day hiring process.