Night-Shift Collections Specialist (B2B)

Outsourced Quality Assured Services Inc. (ISO Certified); Quezon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive Salary + Benefits

Signing Bonus

HMO + 1 dependent

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a motivated Collections Agent to manage overdue accounts and recover balances for international clients.

You will communicate with customers, negotiate settlements, and maintain detailed records in the CRM while upholding compliance and professional standards. Office-based in Eastwood, Quezon City, the role operates on a night shift schedule (Mon–Fri, 11:00 PM–8:00 AM Manila Time) with a 3-month contract and potential extension.

Qualifications

• Experience in international B2B collections or accounts receivable.
• Ability to negotiate payment arrangements while maintaining client relationships.
• Strong written and verbal communication with a professional demeanor.

Responsibilities

• Contact customers via phone, email or written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per company policies.
• Maintain accurate records of all collection activity in CRM or collections software.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with internal departments.
• Prepare regular reports on account status, recovery rates and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries from clients regarding billing and account status.

Skills

Collections experience

Negotiation skills

Communication skills

Education

Bachelor's degree in Finance or Business

Tools

Microsoft Office

CRM software

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a motivated Collections Agent to manage overdue accounts and recover balances for international clients.

You will communicate with customers, negotiate settlements, and maintain detailed records in the CRM while upholding compliance and professional standards. Office-based in Eastwood, Quezon City, the role operates on a night shift schedule (Mon–Fri, 11:00 PM–8:00 AM Manila Time) with a 3-month contract and potential extension.