Night-Shift Client Services Specialist

Abbott Laboratories; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Abbott Laboratories in Taguig City is seeking a Client Services Representative to handle inbound customer service calls and emails, shaping Abbott Rapid Diagnostics' image with customers, vendors and partners.

The role requires night-shift availability (6:00 PM–10:00 AM) in the Philippines and solid communication skills; you will research questions, document interactions, and ensure confidentiality in line with HIPAA.

Qualifications

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree.
• Excellent oral and written communication skills.
• Basic Excel, Word and Outlook experience required.
• Strong Computer/Software Skills.
• Detail-oriented.
• Must be flexible to work on a night shift (between 6:00 PM to 10:00 AM Philippine Standard Time).
• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours.
• Must have strong oral and written communication skills.

Responsibilities

• Demonstrated outstanding service orientation with clear verbal and written communications.
• Willingness to answer phones, research questions and document all customer interactions.
• Flexibility to operate in several systems or platforms and balance tasks throughout the work day.
• Ability to multitask in handling customers on various reporting platforms and email queues.
• Foster a customer service culture that strives for 100% customer satisfaction.
• Observe legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
• Perform other duties as assigned.

Skills

Excellent communication

Written communication

Basic Office suite

Detail oriented

Night shift availability

Education

Associate or Bachelor’s Degree or 2 years in college

Tools

Excel

Word

Outlook

Computer/Software skills

Job description

Abbott Laboratories in Taguig City is seeking a Client Services Representative to handle inbound customer service calls and emails, shaping Abbott Rapid Diagnostics' image with customers, vendors and partners.

The role requires night-shift availability (6:00 PM–10:00 AM) in the Philippines and solid communication skills; you will research questions, document interactions, and ensure confidentiality in line with HIPAA.