Senior Instrument Returns & Warranty Specialist Night Shift

Abbott; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Abbott Rapid Diagnostics in Taguig, Philippines, seeks a Senior Instrument Operations Support Specialist to join the Cardiometabolic team. You will support the Global Supply Chain by processing instrument warranty reviews and returns across SAP, email, quality system, and Salesforce CRM, ensuring timely, accurate data and compliance with SLAs.

This role requires at least a bachelor’s degree, 5+ years in returns processing or related field, SAP proficiency, and the ability to work night shifts.

Qualifications

• Must possess at least College/Bachelor’s Degree.
• Must be willing to work night shift.
• Must be proficient in SAP, MS Office including Excel, Word and Outlook.
• Must have competencies : Operational judgement, stakeholder influence, problem solving, project execution, and clear written and verbal communication.
• Must be able to multi-task and meet deadlines.

Responsibilities

• Manage and process the workflow related to customer warranty and returns which includes : Email, SAP, Excel, phone and salesforce.com (CRM).
• Assume ownership and responsibility for data accuracy of all instrument returns order information that is entered into Abbott’s SAP ERP system.
• Elevate escalated workflow issues to Leadership for a timely resolution.
• Managing incoming requests from functional mailboxes. Review and respond to all emails with professionalism, accurate information and ensure timely follow-ups.
• Work with Master Data, Purchasing, Finance, Sales/Marketing, Distribution Centers and other relevant functions regarding allocations, returns/credits and other order issues.
• Subject Matter Expert for instrument returns with ability to investigate and resolve escalated orders from all returns order processing channels and elevate to Team Lead/Supervisor if necessary.
• Generate reports as needed, but not limited to, open orders, billing block and error trending.
• Collaborate with Team Lead/Supervisor on continuous improvement and identifying process efficiencies.

Skills

Operational judgement

Stakeholder influence

Problem solving

Project execution

Written and verbal communication

Multi-tasking

Education

Bachelor's degree

Tools

SAP

MS Office

Job description

Abbott Rapid Diagnostics in Taguig, Philippines, seeks a Senior Instrument Operations Support Specialist to join the Cardiometabolic team. You will support the Global Supply Chain by processing instrument warranty reviews and returns across SAP, email, quality system, and Salesforce CRM, ensuring timely, accurate data and compliance with SLAs.

This role requires at least a bachelor’s degree, 5+ years in returns processing or related field, SAP proficiency, and the ability to work night shifts.