Client Services Representative

Abbott Laboratories; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Abbott Laboratories is seeking a Client Services Representative based in Taguig City to handle inbound customer service and supply order calls, and respond to emails, helping shape Abbott Rapid Diagnostics' image with customers and partners.

The role requires at least two years of college or an associate/bachelor degree, excellent communication, basic Excel/Word/Outlook skills, and willingness to work a night shift with possible overtime.

Qualifications

• Two years of college completed or an Associate/Bachelor’s degree.
• Excellent oral and written communication skills.
• Basic Excel, Word and Outlook experience.
• Strong computer/software skills.
• Detail-oriented and accurate.
• Willing to work night shifts (Philippine time 6:00 PM–10:00 AM) and overtime when required.

Responsibilities

• Handle inbound customer service and supply order calls.
• Respond to customer emails promptly.
• Maintain accurate records of customer interactions.
• Monitor multiple reporting platforms and email queues.
• Ensure high customer satisfaction while safeguarding confidentiality (HIPAA).
• Collaborate with cross-functional teams as needed.

Skills

Communication skills

Attention to detail

Education

Some college (2 years)

Associate degree

Bachelor’s degree

Tools

Excel

Word

Outlook

Job description

Client Services Representative

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics and toxicology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Client Services Representative, you will be responsible for shaping Abbott Rapid Diagnostics' image with its customers, vendors, and business partners. The role handles inbound customer service and supply order calls, as well as responding to customer emails.

What You'll Do

• Demonstrated outstanding service orientation with clear verbal and written communications.
• Willingness to answer phones, research questions and document all customer interactions.
• Flexibility to operate in several systems or platforms and balance tasks throughout the work day.
• Ability to multitask in handling customers on various reporting platforms and email queues.
• Foster a customer service culture that strives for 100% customer satisfaction.
• Observe legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
• Perform other duties as assigned.

Requirements

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree.
• Excellent oral and written communication skills.
• Basic Excel, Word and Outlook experience required.
• Strong Computer/Software Skills.
• Detail-oriented.
• Must be flexible to work on a night shift (between 6:00 PM to 10:00 AM Philippine Standard Time).
• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours.
• Must have strong oral and written communication skills.

Location

This position is based in Five Neo Building, Bonifacio High Street, Taguig City.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.