Night-Shift Client Onboarding Specialist – Global IP Support

Dennemeyer Group; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

International collaboration with diverse teams

Tailor-made onboarding program

Participation in corporate events

Job summary

A leading IP management firm is seeking a Junior Client Onboarding Specialist for the night shift in Manila. In this role, you will guide new clients through the onboarding process, manage client portfolios, and handle inquiries with professionalism. Ideal candidates possess a diploma in Commerce or Administration, excellent communication skills, and a proactive attitude. Join an international team and contribute to a vibrant office culture while ensuring seamless client service.

Qualifications

• Fluency in English, written and spoken; other languages are an asset.
• Positive and proactive attitude with ability to learn quickly.
• Prior experience in IP or Customer Service is advantageous.

Responsibilities

• Guide new clients through the onboarding process for seamless setup.
• Manage and update client-specific portfolios.
• Handle client inquiries professionally during US time zones.
• Address client requests promptly via phone, email, and online.
• Act as liaison between clients and cross-functional teams.
• Convey patent-related information to other departments.

Skills

Client orientated thinking

Excellent communication skills

Problem-solving skills

Organizational skills

Adaptability

Fluency in English

MS Office proficiency

Education

Professional diploma in Commerce or Administration

Job description

A leading IP management firm is seeking a Junior Client Onboarding Specialist for the night shift in Manila. In this role, you will guide new clients through the onboarding process, manage client portfolios, and handle inquiries with professionalism. Ideal candidates possess a diploma in Commerce or Administration, excellent communication skills, and a proactive attitude. Join an international team and contribute to a vibrant office culture while ensuring seamless client service.